XM Excellence: Conducting Qualitative Research in Qualtrics | XM Community
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About this Event

Unlock the power of qualitative research! Join us for an engaging session as we explore the essentials of qualitative research. You’ll learn to use powerful tools like moderated user testing/in-depth interviews (IDIs) and unmoderated user testing.

Led by Qualtrics experts Melody Lyee, Principal Product Manager, and Emily Geisen, Principal XM Scientist, this session will equip you with a strong toolkit for gathering deep insights that drive data-driven decisions.

This is an event you won't want to miss!

 

Featured Speakers

Emily Geisen is a Principal XM Scientist at Qualtrics, bridging the worlds of survey methodology and cutting-edge technology to transform how researchers gather and interpret data. Her areas of focus include the core survey platform, qualitative methodologies, and AI-solutions for market researchers.

Melody Lyee is a Principal Product Manager at Qualtrics, leading product development for market and UX research customers. She focuses on moderated and unmoderated UX testing, qualitative research methodologies, and developing first party panel management solutions for both quantitative and qualitative studies.

 

Q&A

  • If you have any questions for Emily or Melody about topics covered during the event, please comment below. Our Qualtrics experts will actively answer questions on this post!
  • Comment telling us what you learned from the event!

 

Access the recorded event

XM Excellence: Conducting Qualitative Research in Qualtrics
Passcode: Qualtrics1!

Great session, thank you! I’ve tried the AI summary for audio and video analysis and it only summarised 2 recordings out of six, I thought it would be able to summarise all the recordings?

I’ve got this message - “This feature is currently limited to a certain number of transcript characters per summarisation request”, please refer to the screenshot below. But I don’t see an option to put in a new request
 

 


Can I share these recordings with my business staff who also have Qualtrics Access? If yes, what is the best way to share? I have just started a Community of Practice and I think they would love the session from today - finally, has anyone used this moderated solution for Public Health community health assessments?


Can I share these recordings with my business staff who also have Qualtrics Access? If yes, what is the best way to share? I have just started a Community of Practice and I think they would love the session from today - finally, has anyone used this moderated solution for Public Health community health assessments?

@PHSD_SIO_1 , yes the recording of today’s event will be available in a few days on this post. Past sessions can also be found here. Thanks!


Great session, thank you! I’ve tried the AI summary for audio and video analysis and it only summarised 2 recordings out of six, I thought it would be able to summarise all the recordings?

I’ve got this message - “This feature is currently limited to a certain number of transcript characters per summarisation request”, please refer to the screenshot below. But I don’t see an option to put in a new request
 

 

@Zoe Chen  Thank you for the question. Currently there is a limit on the length of input (from the entire library) fed into AI model for analysis, and the limit is hit with 1-2 long-format transcripts. For context, this feature was originally launched for short videos (video recordings of 1-3 mins in length) so it could process an entire library with 100+ videos, and we enabled it for long-format videos for now while working on updates.

We are actively working on the next iteration of AI summaries that will be able to process 100+ transcripts like yours, plus additional insights like recommendations and actions. The update will be available in early Q3.


Thanks for the session! I assumed there would be more questions here since there were so many questions in the chat box within Zoom during the session. When you were describing the panel options that are coming soon (i.e., third-party panel providers), would this be an additional cost added to a Qualtrics subscription? 

And my second question: If someone doesn’t have a Qualtrics account, can you share recordings of moderated and unmoderated interviews and user tests with them? 

Thanks again!


Could I get a recording of the event?  My computer did a mandatory reboot with 10 mins left so I missed the end. 

 

Thank you! 


Could I get a recording of the event?  My computer did a mandatory reboot with 10 mins left so I missed the end. 

 

Thank you! 

@annalisat16 The recording of this XM Excellence session will be available on this post  in a few days. You can also view other past sessions on this XM Excellence post. Thanks for attending!


Thanks for the session! I assumed there would be more questions here since there were so many questions in the chat box within Zoom during the session. When you were describing the panel options that are coming soon (i.e., third-party panel providers), would this be an additional cost added to a Qualtrics subscription? 

And my second question: If someone doesn’t have a Qualtrics account, can you share recordings of moderated and unmoderated interviews and user tests with them? 

Thanks again!

There will be additional costs to buy 3rd party panel based on the type (quantitative, unmoderated, moderated, human vs. synthetic) and size of panels. However, there will not be additional cost when using 1st party panels (email lists with your own customers/clients)

Yes, you can share the individual video or highlight reels with non Qualtrics users, you can share them via a shared link and there is no credential requirements to view those shared links. 


Could I get a recording of the event?  My computer did a mandatory reboot with 10 mins left so I missed the end. 

 

Thank you! 

@annalisat16 The recording of this XM Excellence session will be available on this post  in a few days. You can also view other past sessions on this XM Excellence post. Thanks for attending!

Hi Ashley, just checking if the recording of this session is ready?


Could I get a recording of the event?  My computer did a mandatory reboot with 10 mins left so I missed the end. 

 

Thank you! 

@annalisat16 The recording of this XM Excellence session will be available on this post  in a few days. You can also view other past sessions on this XM Excellence post. Thanks for attending!

Hi Ashley, just checking if the recording of this session is ready?

Hi ​@Zoe Chen . Yes, if you check the description of the event above you’ll see a link to the recording and the password to view it. 


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