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102 Topics
Dhananjayan Palaniswamy
Level 2 ●●
Dhananjayan PalaniswamyLevel 2 ●●
asked in Website & App Insights
Dismiss pop-up survey by clicking outside of the intercept window?

The default behavior allows respondents to close the pop-up intercept survey only by clicking the X button.In addition, I would like to be able to close the survey by clicking anywhere outside of the pop-up window to dismiss/ close the survey. How can I do that?

1371
amey_ghogale
Y
Level 1 ●
yve872Level 1 ●
asked in Custom Code
Hover graphic or hover text html

I have a text only question (no response requested, just intro text presented) for which I want to allow hover over a specific word to bring up additional text.  I found the code to use in these forums (below) but it seems to have a character limit as it doesn’t show all the text.  It may be better for me to save the hover text as a graphic and instead have the graphic pop up in hover.  Is this possible?  Or maybe there is a way to change the # characters in the hover text.  I think the graphic option is better though so I can visually break up the text and bold where needed. Additionally, when I use the hover html code below, it is placing the word I am hovering over on its own line rather than keeping it in the same paragraph stream. See attached picture - the text I want to hover over is simply the word ‘here’ and it is forced onto its own line rather than keeping within the sentence. <div title="This is hover-over information">Hover over this text</div>

00
Y
Level 1 ●
W
WellWomensCentre
asked in XM Directory
Creating a 'Sign In" survey for program/event participants to fill everytime they attend. Can I use a membership number to populate the rest of the survey and speed up sign in?

Hi, Like the title suggests, we use Qualtrics to collect client demographics. Currently we have no way for clients to quickly sign in if they are a member. I’m trying to streamline their arrival by designing a “self sign-in” survey where they are prompted to add their membership code and then their demographics are automatically fill the rest of the survey questions. I’ve gotten as far as creating a contact list and using an authenticator in the survey flow but it is problematic when I try put the pipe text into the answer field. Right now it will only accept it into the question line. When I go through the survey as a test, the answer will be in the question line rather than the answer box. Help! 

122
M
Level 1 ●
MikeBot
Level 2 ●●
MikeBotLevel 2 ●●
asked in Custom Code
Adding a pop-up for both computer and mobile devices

Hi all,I am wondering if there is a way to add an option to a survey question, where respondent can click on a word or a button to then show a pop-up box with more information?I tried the method described in the below, but couldn’t get it to work. I followed the above, without really understanding it (!!) and I get my key word underlined and showing as a tool tip, and the info will show if I hover. However, how do I get this key word to be clickable on a mobile device?  The code I have used in my survey question (HTML view) is below. The word “here” is where the tooltip is shown - but is not clickable on a mobile device.My apologies in advance if this is an obvious fix! Thanks, Mike. HTML:  Have you, or a spouse/ family member, had any of the following symptoms?<b>Please hover <abbr title="Cough; cold; sore throat" rel="tooltip"><span style="color:red;">here </abbr><span style="color:black;"> for examples of symptoms</span></span></b>  

3684
PeeyushBansal
Level 6 ●●●●●●
I
Ila_1234
asked in Survey Platform (Before March 2021)
2 language survey: how to change language drop down to a simple button?

Hello,I have a simple 2 language survey (EN / AR) and was wondering if it was possible to replace the language drop-down by a button?Such that if the respondent is answering the EN survey instead of showing "English" in the language drop-down it would directly state "عربي" and when the user clicks on it he is immediately redirected to the AR survey. Is this possible?Otherwise, would it be possible to show the other language as default in the drop-down? So, if the respondent is answering the EN survey the language drop-down would show "عربي" instead of English...Thanks a lot!Ila

7309
L
jamesbyrne
jamesbyrne
asked in Custom Code
Prevent survey progression via JavaScript

In my survey I have a constant sum matrix table with 2 columns and the total for the 2 columns must equal the value given for a previous question, e.g.: question_0: how many items did you buy? ; answer_0 = 10question_1:  for you for your friend apples a b oranges c d total e f I only want to allow the survey to progress when e + f = 10. I think the default sum validation can only look at e and f individually and check if these equal 10? I have added some JavaScript inside the addOnPageSubmit method and I can return a browser alert when the totals don’t match, but the survey still progresses to the next page when the alert is dismissed. Is there anything I am doing wrong, or missing? Thanks! Qualtrics.SurveyEngine.addOnPageSubmit(function() { // Function to validate the totals function validateTotal() { // Retrieve the embedded data field value const s17_01 = parseFloat('${e://Field/s17_01}'); // Retrieve the values entered by the responden

50
jamesbyrne
C
carcher20
asked in Survey Platform
Randomization without Replacement Troubleshooting

Hi there, I am having a good amount of trouble trying to set up randomization without replacement on a survey. I have six conditions, and I need every participant to be in two, but to not go through the first one twice. I know this could be completed under one randomizer, but I need every participant to answer the same question block after completing the first condition, so they have to come out of the randomizer to complete that.I know that people have asked questions related to this in the past, and I have read those question threads and tried to implement the solutions, and although it looks like it is set up correctly, I am running into problems. Currently, it seems as though it is working, in that my test run-throughs have not been giving me the same condition twice. However, the embedded data columns are printing out empty in the exported data, and the flow IDs (which I require) are all messed up, leading me to believe something must be wrong. I need access to either the flow IDs

194
C
A
Level 1 ●
agrmLevel 1 ●
asked in Survey Platform
Has anyone build a survey as a Schedule template to schedule appointments or import data from a scheduling source? If so, please share information.

Client is using Qualtrics.  However, they use other source to schedule diabetic classes.  Client would like to import scheduling data into Qualtrics.

4953
C
Level 4 ●●●●
Gary_UniGlasgow
Gary_UniGlasgow
asked in Survey Platform (Before March 2021)
Edit after publish?

Once a project has been published can it be edited?

35158
C
Level 4 ●●●●
B
Level 2 ●●
BYCHUA_SGLevel 2 ●●
asked in Survey Platform
Real-time monitoring of completion status

HiI have 10 interviewers conducting interviews with participants. Participants are asked to complete a survey on an iPad. Once the survey is completed, they receive a token of appreciation.However, there are occasions where the survey is incomplete due to various reasons, but participants may still claim that they have finished it. To avoid this, interviewers prefer to verify the completion status before handing out the token.While the "Survey Completed" message at the end helps, there's no way to confirm completion if the participant closes the browser tab. Additionally, the online shared report has limitations because it does not support filtering by Respondent ID, which makes it difficult to check individual completion statuses efficiently.I wish to seek some possible solutions from the community please as the interviewers do not have Qualtrics accounts but need to check the survey completion status in real time. Thank youBY

282
B
Level 2 ●●
K
KPKat
asked in Custom Code
Progress ID has multiple Request IDs

I have code that uses a REST API in SAS to request a survey, prompting a request id, and then to and then “get” the data via PROC HTTP.  I’ve found that over the past 2-3 weeks, the code is not pulling the latest data.  I’d run the code to request the survey, wait over an hour, and then try to “get”, but noticed that despite survey ID and Progress ID being the same, the http pulls post different request IDs and the data is not the latest.  Hoping someone call help me understand where I’m going wrong?    %put GetSurveyID for &survey_nm.; run;    %GetSurveyID(&Survey_Nm.); run;       %put The Survey ID for the Survey Name (abbreviation = &survey_nm.) is &=SurveyID;  /* Need to provide the SurveyID (see previous step)  in order to get the RequestID as well as the ProgressID */    %put Proc HTTP to create Request;    options set=SSLREQCERT="allow";    filename rsp temp;    proc http    url="https://sjc1.qualtrics.com/API/v3/surveys/&SurveyID./export-responses/"    metho

40
K
T
Level 2 ●●
TerryFosterLevel 2 ●●
asked in Survey Platform
Constant Sum - minimum answer

Hello!Question type: Constant sumAnswer type: ChoicesStatements: 5The situation: I’m asking about household composition (i.e., how many people, including you, currently reside in your household?). I want respondents to answer for <5, 5-12, 13-15, 16-21, 21+. The problem: I need the total of the sum to be equal to or greater than 1. How do I do this?

91
Shashi
Level 8 ●●●●●●●●
M
Madhur
asked in CX Dashboards
CX Dashboard - Text Analysis

Can we include Top 5 Negative and Positive Topics from Text iQ in the CX dashboard ?

212
S
L
laiyonda
asked in CX Dashboards
Error Message Appearing on multiple CX Dashboard Widgets

Hi everyone,First time poster on this forum and a very novice user of Qualtrics.Over the last month, my CX dashboard has been displaying a “An unexpected error has occurred.” message on some of our widgets, such as a number chart widget we have to display the # of completed surveys and vertical bar widget showing the distribution of 0-10 rating scale. Some other widgets are displaying properly, such as simple charts. When I attempt to even edit the error widgets, the same error message will also appear on the window which does not allow me to even see what metrics I’ve chosen for that specific widget (see image below).All of the data going into this dashboard is owned by the same Brand Administrator and there is only one data source for each dashboard. Has anyone experienced this before and were able to fix it? I have reached out to the Qualtrics Support Team but I still have not received a solution over the past month. Thank you so much in advance!   

201
S
U
unique_username
asked in XM Community Instructions
How to end survey early

Hello, Sorry I am a noob and am in tears.I’d like the option to end the survey as soon as the volunteer selects an answer deeming them ineldigble to participant in the study (to avoid wasting their time further).I thought I followed the instructions but it’s not working - When I test, i get to that question and rather than ending the survey it continues to the next question :(Do I need to have all questions as an individual block???  What am I missing?Please help 🙏🙏 

336
Sachin Nandikol
QPN Level 6 ●●●●●●
J
jcalderon146
asked in XM Directory
JSON payload sunset

Hi Community!Today I discovered that the JSON payload trigger functionality in Qualtrics is going to be deprecated. This means Qualtrics is phasing out this feature, and I will need to transition to alternative methods for triggering surveys and integrating with external systems. Which functionality do you recommend or find similar to the one I was using, where I created XMD contact and distributed surveys after receiving a JSON payload through a single API call?current distribution tree in a stand-alone workflowI need to replace the first step, as the message in that step is unclear and does not provide any guidance on what to do.Your guidance and help is much appreciated.  

947
Michael_Cooksey
Administrator
JMorsey06470
JMorsey06470
asked in Survey Platform
Embedded Data Not Pulling Into Display Logic

Hello, I added a field to my XM directory contact list called WellRive Branch. I then went into my data set and added this as a field and added it as embedded data to my survey. I am trying to add display logic based on the WellRive Branch but when I get to the value there is nothing there. What am I doing wrong? 

152
JMorsey06470
J
jasonferns
asked in Website & App Insights
Website/App insights - intercept visibility

I have a website app insights project where I am using a responsive dialog box where we are using a survey as the target so when a website visitor visits the website he or she sees the target survey. Now we have a requirement if a website visitor revisits the website then they should be able to see the target survey if they had not taken the survey during their earlier visit to the website however if they have taken the survey during their  earlier visit then they should not be able to see the the target survey again for the next 90 days

141
Sachin Nandikol
QPN Level 6 ●●●●●●
A
Level 3 ●●●
AineLevel 3 ●●●
asked in Integrations
Integration Quatlrics with Emarsys

Hi community, I’d like to ask if anyone can help me — does Qualtrics natively support integration with Emarsys? And if a native integration doesn't exist, does anyone know of another way to connect the two systems? Thank you very much!

30
A
Level 3 ●●●
J
Level 1 ●
JoaoFPLevel 1 ●
asked in Survey Platform
Currency display in text input with forced response and/or validation

I am trying to make a survey more user-friendly by having numbers users input show up as currency.Therefore, instead of 100000, it should appear U$ 100,000.Most of the solutions I have found or obtained can make the number change. However, they seem to struggle with Qualtrics internal validation/requirement mechanisms. JavaScript solutions that mask the number will end up having Qualtrics not recognize that the response has been entered. Likewise, number validations will not work even with masking.Does anyone have a solution that:Converts a raw typed number into currency; Lets Qualtrics recognize a response has been entered; Allows for validation (or at least only lets numbers be inputted) Starts from “,00”?

303
rochak_khandelwal
Level 4 ●●●●
M
Level 2 ●●
MartinDLevel 2 ●●
asked in Survey Platform
Mouse over/tool tip on question texts

I have found several threads on mouse overs, but most of them are +5 years old, so I’m wondering if the provided solutions are still uptodate or if anything has changed in the meantime. What I want to do is:I have question text. when hovering over certain phrases of the question text, I want a tool tip to appear. The solution needs to work on desktop as well as mobile devices. Ideally, I’m looking for a solution that’s as easy/low-code as possible.Currently, I’m using the following approach described here: https://servicehub.ucdavis.edu/servicehub?id=ucd_kb_article&sysparm_article=KB0006562&spa=1&sys_id=c52ef409db10a4d098c6ac1b139619e7 This works ok-ish, but I have to make myself familiar with CSS in order to tweak the visual appearance, so maybe there’s an easier solution? Thanks!

807
rochak_khandelwal
Level 4 ●●●●
L
LindseyFortitude
asked in XM Directory
Can't correct respondent funnel and distribution data?

There seems to be a huge flaw in the functionality of the respondent funnel as there is no way to correct inaccurate data if there was mistake on the initial distribution data. This is means we have no way to create accurate dashboards that involve distribution data. I’m hoping someone can help as we use the response funnel data to create response rates which are very important to many our of survey clients. We accidentally left out an embedded data field in one of our contact upload and so it was missing from the distribution data when we did the send. Now we have no way of correcting is because Qualtrics says all distribution data is point in time and can’t be changed. But if the data exist in the back end of the platform in the respondent funnel data table then there has to be way to edit it. Has anyone had this issue and found any way to correct this? 

293
J
QPN Level 2 ●●
L
LAtkinson
asked in Survey Platform
Device Identifier - Does "Mobile" include tablets?

Hi! I’m trying to limit survey participants to those completing it on a computer, laptop or tablet. I don’t want the survey to be completed on a phone. If I use the Set Embedded Data /  DeviceIdentifier option, and then branch for those whose device type is “Mobile”, will this also exclude those completing it on a tablet? Thanks!

96810
M
Level 2 ●●
MattL
Qualtrics Employee
MattLQualtrics Employee
asked in Healthcare | Leaders Network
How have you leveraged workflows to capture and respond to patient concerns?

Was just reading this case study from Memorial Hermann - being innovative in responding to patients in real time, using QR codes effectively! Adding a Concierge in the Emergency Department (we did this at the hospital I came from) and they are seeing a real impact. Article linked here How have you leveraged non-traditional means of listening and workflows to impact the patient experience?

141
AdamK12
Level 5 ●●●●●
M
Level 2 ●●
MartinDLevel 2 ●●
asked in Survey Platform
Defining a variable for desktop vs. mobile participation

Hi! I want to track if participants took part in a survey with their mobile device / a tablet / a desktop computer. I know I can add a hidden question with browser meta info. However, this tracks the user agent and other stuff, but isn’t aggregated in the way described above. So my question is how can I aggregate such info to get this broader info? I know from other platforms (like Decipher) that they automatically probvide this aggregated info. Is this also available on Qualtrics or is there maybe a matching list of browser user agents to devices?

385
M
Level 2 ●●

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