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Discuss XM Discover solutions, best practices, & more.

  • 18 Topics
  • 23 Replies
18 Topics
V
ViTT
asked in XM Discover
Importing Ticket Group Name to Survey Response

Hello,I am exploring the possibility to automatically import/update the ticket group name from a ticket back into the survey response as an embedded field.We currently have a workflow set up that creates a ticket for dissatisfied customers. For example, customer who gave a rating of 1, 2, 3, or 4. Once the ticket is created, a team will receive and assess the root causes of dissatisfaction and act accordingly. When the ticket is created, the given ticket group name is, for example, Detractor - Customer Service as instructed in Qualtrics. However, the team has the ability to reassign the ticket, for example, Detractor - Business Process, if the investigation deem so. We would like to import/embedded the ticket group name back into the survey response and analyze customer satisfaction with and without these “Detractor” categories.Any help or thoughts are greatly appreciated.

152
V
K
KRG
asked in XM Discover
Axis color vs. Custom Bar color

I’m pretty new to XM Discover. I did obtain the certification but it’s been many months since I’ve been in the tool since then. I’m currently creating a bar chart and have applied a custom color to the bars in the chart -- however, when the bar color applies, it also applies to the Axis labels. Considering the custom color needs to be yellow - I’d prefer to have the Axis labels in black, but cannot find a means to update the axis labels separately from the bar color. Can anyone point me in the right direction? Thanks!

181
V
Level 1 ●
Q
qualtrics_user219
asked in XM Discover
New widgets aren't exporting to excel/.csv correctly

When I’m using the new widgets, the data is exporting in an odd fashion and not reflective of the widget format. Is this a known issue? For ref: the widget i’m using is the new Table widget.

280
Q
C
Level 1 ●
Craig ElleryLevel 1 ●
asked in XM Discover
Ways to export comments from XM Discover which show topic mult-coding?

Hi,We’re using text analytics via XM Discover, when we export a sample of responses to audit topic and sentiment accuracy it does so at a sentence level but in the majority of cases only associates one topic to the comment despite our customers comments matching more than one comment more often than not.This makes the audit process cumbersome as some comments should clearly be coded as multiple topics but they are absent in the export so unless you navigate to the document in XM Discover to check there is no way of knowing.Has anyone else experienced this or more hopefully found a way around it?ThanksCraigVirgin Media O2 UK

260
C
Level 1 ●
G
Girace
asked in XM Discover
XM Discover learning journey - missing welcome email

Hi Everyone,  I just started the learning journey of XM Discover. Looks like the XM Discover training will need to provide a sandbox account for the exercises. However the welcome email never gets sent to my mailbox, below I received automated messages from Discover University saying to reach out to QPN. The QPN said something opposite. (see screenshot below). Cheers,HoraceFrom: Discover University <[email protected]>Hello, This is an automated message confirming your email has been submitted to the Discover University team. Unfortunately, this inbox is not currently being closely monitored. Our organization is currently undergoing a significant transition to better optimize our operations and resources to better serve you. This transition will take time, and we appreciate your patience and understanding during this period. In the meantime, if you are a customer, please work with your dedicated account team for initial troubleshooting, and they will escala

421
Nam Nguyen
QPN Level 8 ●●●●●●●●
C
Level 1 ●
Craig ElleryLevel 1 ●
asked in XM Discover
Can I use REGEX for UK postcode in XM Discover Topic Building?

In Designer > Categorise does anyone have experience in using REGEX as part of topic rules?I’d like to use the UK GOV provided REGEX for UK post codes to capture comments where our customers may talk about network experience in a post code, for instance.“Please fix my broadband speed in SA1 7LT!”Any help would be magic.

300
C
Level 1 ●
A
Aresyo
asked in XM Discover
Problem with conjoint clustering

Hello everybody,I'm having issues with the results obtained from the Conjoint Analysis tool. I've received the responses I needed, and now I'm interested in exploring the clusters provided by the analysis. The problem is that by default it includes all available variables for segmentation, but I don't want it to do that. Even when deselecting cases, the analysis results don't change. Moreover, it seems that Qualtrics always returns only two clusters, as I've found from examples online. I know there's a section for building segments, but I'm not sure if they are significant or if there are other KPIs to evaluate. Also, I want to add age as a discriminator, but Qualtrics doesn't allow me to do that. Even downloading the raw responses, it seems impossible to analyze the data with SPSS, since the chosen levels are expressed in 5 different columns. Does anyone know how to solve this issue or how to download the data in a way that allows analysis with SPSS?It’s for my thesis, thanks

440
A
IRENDONJLL0
QPN Level 3 ●●●
IRENDONJLL0QPN Level 3 ●●●
asked in XM Discover
Help with information about Design XM - XM Solution

Hello, I only find information about Conjoint and MaxDiff. I would like to see information about the other solutions.

290
IRENDONJLL0
QPN Level 3 ●●●
IRENDONJLL0
QPN Level 3 ●●●
IRENDONJLL0QPN Level 3 ●●●
asked in XM Discover
Does Qualtrics have any kind of unsupervised learning model for clustering?

Does Qualtrics have any kind of unsupervised learning model for clustering? For Market Research

442
IRENDONJLL0
QPN Level 3 ●●●
C
ChantelSmith233
asked in XM Discover
Adding an Audio Reaction Time in Qualtrics Survey

Hi all, I am looking to add an audio (verbal) response time to a survey and I wondered if such a function exists on qualtrics. The basic set up isParticipant will see an image on the screen and will be asked to name the item that they see as quickly as possible (maximum amount of time 20 seconds) Participant will say aloud what the item is (such as tiger, popcorn etc) When the participant says the name of the item/speaks, qualtrics will ‘record’ when the participant begins to respond verbally. If such a function exists in Qualtrics would be great if someone could share? Many thanks

1270
C
Z
Level 1 ●
zknimLevel 1 ●
asked in XM Discover
Progress Bar for a block

Hi I have 2 blocks for my survey:block 1: 2 questionsblock 2: 150 questionsblock 3: debrief Block 2 is significantly longer than block 1, and the progress bar seems to move only when I have completed a block. So participants will see stable progress bar even as they complete many questions for block 2, until they finish all the questions. Is there any way to reflect progress as each question is being answered in block 2? Thanks!

2452
Z
Level 1 ●
A
Level 5 ●●●●●
ash123Level 5 ●●●●●
asked in XM Discover
How do you embed a dashboard from Discover into Engage, or vice versa?

I saw a note that XM Discover now has bi-directional dashboarding capabilities where you can embed a page from your Discover/Clarabridge dashboard into your Engage dashboard or vice versa. I’m having trouble finding instructions on how to do this though, or if this feature is even published yet?

2972
E
Level 2 ●●
A
Aditya_sh
asked in XM Discover
Capture distribution status in dashboard or report with date as parameter.

I want to capture this email distribution data in dashboard section to design dashboard on basis of distribution status with date as Parameter 

592
A
L
Level 3 ●●●
Lauren_GraftaasLevel 3 ●●●
asked in XM Discover
XMD Onboarding- How do you complete XM Discover new user Onboarding?

Hello XM Community! I am wondering what you do to successfully onboard a new user to your XM Discover platform? Currently, I have them complete the appropriate learning path in XM BaseCamp + then meet with them 1:1 to walk through our program and how I suggest to use it for their use case. My current process works; however, I would really like to hear your input on what you have found has been successful with onboarding a new user that is both effective + efficient!

811
A
Level 5 ●●●●●
R
Level 2 ●●
Reema_KaranwalLevel 2 ●●
asked in XM Discover
Top topic change widget

Can someone please help me how we can change the date view for “Top Topic change widget”For e.g. if i wish to change the view to month/quarter/year. right now i only see this fixed to current month. Sharing the screenshot from the learning material and not my dashboard.I see a similar question but this is answered.Thank you for looking into my question. 

1493
A
Level 5 ●●●●●
I
QPN Level 3 ●●●
Imran_AnsariQPN Level 3 ●●●
asked in XM Discover
REPLACEBYREGEXP funtion in xm Discover

can anyone please share how to use REPLACEBYREGEXP in filter condition for XM discover connector page. and example would be relly helpful.

310
I
QPN Level 3 ●●●
T
Level 3 ●●●
thinwybkLevel 3 ●●●
asked in XM Discover
How can I update the preview mode UI after setting question choice values?

I’m setting question choice values in questions using the Question JavaScript API with this.setChoiceAnswerValue(). The fake value I’m writing ATM is proper for sure (checked with this.getChoices(); beforehand). As soon as I’ve set a question value I’d like to update the survey preview mode UI accordingly. How can I do this? Is there some Qualtrics API which allows me to do so?As workaround I already tried to change the UI via JavaScript code. However this is not possible cause Qualtrics XM uses iframe in the preview mode I cannot mutate.

591
T
Level 3 ●●●
M
Level 1 ●
Marius_LLevel 1 ●
asked in XM Discover
Incomplete responses cannot be viewed

We set up a customer satisfaction survey and also turned on saving incomplete responses in the survey settings. In the Distribution view we see that some have started the survey but not completed it. I can't find these results anywhere. In the Data & Analysis section, Recorded Responses only show me complete ones and in Responses in progress we don't find any responses either. How do we get the incomplete results? Ideally also retrospectively.Many thanks in advance!

1926
ana_velez
QPN Level 5 ●●●●●

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