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XM Thought Leadership

Discussions about XM, CX, EX or Strategy and Research. IMPORTANT: IF YOU'RE INTERESTED IN THOUGHT LEADERSHIP CONSIDER JOINING THE LEADERS NETWORK. THIS CATEGORY WILL BE PHASED OUT ON MAY 01, 2025.

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KelliPolk
Level 2 ●●
KelliPolkLevel 2 ●●
asked in XM Thought Leadership
Community Engagement

We continue to see a decrease in customer trust and feedback, especially in the government space. I'm curious to learn how other organizations approach community engagement surveys. How often do you conduct them, what sample sizes do you typically aim for vs the size of your community, and what types of questions or themes do you focus on? I'm especially interested in understanding how you balance getting meaningful feedback with avoiding survey fatigue. We seem to be surveying our residents more than other local municipalities, and I don’t know if we are gaining any value fromt that. 

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KelliPolk
Level 2 ●●

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