Blacklist a customer who doesn't want to receive surveys | XM Community
Skip to main content

Hello Team,

Is there a way to exclude a customer (an email address) completely from receiving future surveys?
I know that we have an opt out option, but same applies only to a specific list which has been uploaded.

Thanks

Hello @Sonam ,

Can you try using this option?

Hope this helps

Is there an option to maintain a blacklist of whole email domains, or specific email addresses, before the addresses get added in the XM Directory? 

Leave a Reply


Terms & Conditions
Follow us on InstagramX Logo
© 2025 QualtricsTerms of ServicePrivacy StatementSecurity Statement
OSZAR »