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  • 428 Topics
  • 1,007 Replies
428 Topics
M
MartyWhitby
posted in XM Directory
SMS Surveys in iQ Directory

It looks like SMS surveys are the poor cousin in iQ Directory. What plans are there to include better distribution reporting, over-survey rules and response rate reporting for interactive SMS and SMS-to-web surveys?

61
MsIreen
Level 5 ●●●●●
A
annaj
asked in XM Directory
How to store in English in iQ Directory the answers from a survey in different languages?

Dear Qualtrics Community, I am currently setting up a panel in Germany and France. I use the same registration survey with 2 languages (German and French). I created Contact List Triggers on the fields that I want to store in iQ Directory: e.g. Gender. My issue is that the answers are stored in German and French (as the answers displayed in the survey and seen by respondents). e.g. Participant 1 = Gender = Frau | Country = DE Participant 2 = Gender = Femme | Country = FR How can I proceed so that the answers are stored in English iQ Directory (and not in German and French)? I tried to change the variable names in English, this works for the survey answers stored in Reports, but not for the iQ Directory. Many thanks for your support, Anna

3822
TomG
Level 8 ●●●●●●●●
A
annaj
asked in XM Directory
Add a field in iQ Directory based on survey completion when no question in the survey

Dear Qualtrics Community, I'm setting up a double opt-in process for emails in my panel. The process is as below: 1. Participants take the registration survey. Their fields (e.g. first name, email address, language...) are stored in a Contact List when they submitt the survey. 2. When being added to this Contact list, they immediately receive an email (using the Message Trigger feature). 3. In this email, there is a link to another Qualtrics survey, where ideally they have nothing to do. The goal is that just by clicking on the link they confirm the email address provided in the registration survey. To make this happen, I set up in the Survey Flow an End Of Survey message - there is no question in the survey = no action required from the participant. Only clicking on the link make them being double opted-in. 4. However, I want to add a field in my Contact List "Double Opt-In = Yes" for people who open (and hence finish) this survey. Participants who complete the survey should be Doub

152
A
Samarth
Level 2 ●●
SamarthLevel 2 ●●
posted in XM Directory
Response rate is low??

Hi All, Are there any sort of benchmarks available from Qualtrics on what a good survey achieves in terms of response rates? Regards, Samarth

285
Samarth
Level 2 ●●
D
Level 1 ●
DeniseLevel 1 ●
asked in XM Directory
Create a semi-static score widget?

We use surveys for tests and audits. We use the gauge chart for total average scores. Is there a way I can duplicate this widget, or use another type, to lock the YTD average score? Seems every time I click on a particular month, my YTD changes to just that month's average rather than being able to compare the 2 widgets. Lot of back and forth if I can't lock it. Of course, it will have to pull in succeeding months as well as they are pulled into the dashboard so it will not be completely static.

92
PeeyushBansal
Level 6 ●●●●●●
E
epeterson
asked in XM Directory
How can I cancel an exporting task?

This feels like it should be very easy, but I haven't found a solution. I have an export task running (see screenshot below), and I just want to cancel it so that it stops entirely. How can I do that? !

2225
E
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in XM Directory
What are the differences between distributing from Research Core and Target Audience?

What are the differences between distributing from Research Core and Target Audience?

403
JenF
Level 2 ●●
I
Irina
asked in XM Directory
Is there a way to remove all bounced back email addresses at once ?

Is there a way to remove all bounced back email addresses at once ? I have more than 500 and doing it one by one is not an option.

2859
christopeter
Level 2 ●●
KatC
Level 2 ●●
KatCLevel 2 ●●
asked in XM Directory
How can I make sure that bounce-backs don't continue to get new emails? Unsubscribing bounce backs?

Whenever I send out a mailing, the same group of people continue to get bounce backs. How can I prevent them from appearing in my mailing when I'm sending an email to my directory. Additionally, how can I "unsubscribe" them from appearing in my directory.

737
I
A
AngelaT
asked in XM Directory
Using a Web Service or API with iQ Directory

Has anyone used a web service or API function with iQ Directory? I have a Qualtrics survey that contains a series of personal links to other surveys. I am wondering if it is possible to set up a web service to go to the iQ directory to "get" whether a student has completed a specific survey to "update" the portal to indicate that the student completed the survey. Example Portal page * Personal link to Survey A * Personal link to Survey B * Personal link to Survey C _____________________________ You have completed the following surveys: * Survey C (we want to see if a web call or API function that can go to the Student History of iQ Directory to update the completion on another Qualtrics survey page, in this case the Portal page)

151
MohammedAli_Rajapkar
QPN Level 5 ●●●●●
mklubeck
Level 3 ●●●
mklubeckLevel 3 ●●●
asked in XM Directory
Contact list triggers not "firing" - anyone else having this issue?

I've used them. I've loved them. I've also used URLs with passing data on them. But now neither seem to be working properly. My URL is failing (may be a separate issue) - still investigating why. But the contact list trigger not sending data into the contact list has me baffled! I ensured that a valid email address is being passed in. So, I'm lost as to why it's not populating the contact list on completion (yes, I made sure the form was completed). Any ideas? Anyone else experiencing problems?

14806
mklubeck
Level 3 ●●●
karahansobrien
Level 1 ●
karahansobrienLevel 1 ●
asked in XM Directory
If I anonymize responses in Survey Options, will I know who took the survey over in Target Audience?

I have a survey asking what might be considered more personal information so I want to anonymize the responses so panel members feel more comfortable taking the survey. I'm wondering if the reminder will still be smart (sent to those who haven't taken the survey) and if their response history will still be recorded as completed in Target Audience? I realize I can't tie their data to their email, but will I know who (based on email address) completed the survey? Thank you in advance!

1555
karahansobrien
Level 1 ●
D
davidwng
asked in XM Directory
I can't access my csv data download in excel; what should i do?

in downloading my data as a csv file, when i try to open the downloaded file in excel, it states it couldn't find the file and it may be moved, renamed or deleted. This is strange as i followed the same procedure many times to open it successfully until this block.

922
LaurenK
Former XM Community Team Member
C
clakel
posted in XM Directory
Target Audience, Panel Management

Hello, I am going to be launching a screener soon to collect internal respondents. I was wondering if you all had some best practices to share for successful panel management. Below are a few that I have come across, please share more! 1. Set up embedded data fields that you want to track 2. Set up a contact trigger list 3. Add recipentID as an embedded datafield 4. For each survey that I sent to panel respondents, add embedded datafield "surveyresponsenumber"=$e{ e://Field/ScreenerComplete + 1 }" to keep track of how many survey the respondent has responded to.

1362
C
S
sbarnes123
asked in XM Directory
How do I delete contacts from the Relational Contacts list?

Hello, I made a mistake and uploaded contacts to the CX relational contacts and would like to delete them? It seems like there is no way to do it.

171
LaurenK
Former XM Community Team Member
Akdashboard
Level 4 ●●●●
AkdashboardLevel 4 ●●●●
posted in XM Directory
Prevent a Mailing List from being selected

In order to streamline an otherwise long process, I created a mailing list that contains ALL the members in my directory. From this mailing list I create samples that I use to solicit a survey every 2 weeks. While this process is helpful in making my samples, it is scary that someone could accidentally email a survey to ALL my customers (2 MM people). I want to see if it is possible to prevent this mailing list from ever being selected, while still being able to select the samples from that mailing list. I am also open to any creative ways to manage this sample without the mailing list, if possible.

81
MohammedAli_Rajapkar
QPN Level 5 ●●●●●
J
Level 1 ●
john_shearerLevel 1 ●
posted in XM Directory
Merging (renaming) Embedded Data Fields in Target Audience

Hi there, Does anyone have any experience with merging (via renaming) embedded data fields in target Audience? We have a large recruitment survey where we have a range of embedded data fields, and then an updated version of the survey where we have renamed the embedded data fields to get rid of spaces by replacing these with underscores (e.g. initially 'Children under 16', now 'Children_under_16'.) Now, looking at the online help, it seems that if we simply rename 'Children under 16' to 'Children_under_16' then this will effectively merge the two embedded data fields into one embedded data field... But speaking to Qualtrics support, they had not heard of this, and were very concerned that we might try to do this and may potentially lose data....!! Does anyone have any experience in doing this to help give us a bit more confidence going forward? Any thoughts appreciated.

1622
J
Level 1 ●
KatC
Level 2 ●●
KatCLevel 2 ●●
asked in XM Directory
Ways to analyze composition of directory?

I'd like to be able to be able to quickly analyze embedded data variables (get % of gender, etc.). How have you folks found ways to do this? While I can use the filter, I feel like this functionality is very limiting since I can only search one variable at a time. A work around for me has been to download my contact list into Stat IQ and then analyze from there. However, this can get tedious since new people join my directory regularly. I could also use excel, but it also feels odd that I would have to use something separate from Qualtrics to review my breakdown. I'd love to hear suggestions from others on how you get demo breakdowns of your directory/mailing lists.

252
RTSullivan
Level 2 ●●
Poppy
Qualtrics Employee
PoppyQualtrics Employee
asked in XM Directory
Only 15 of my 1000 contacts uploaded. Why?

I uploaded a contact list of about 1000 people, but it says only about 15 uploaded. Why didn’t the other contacts upload?

695
JasonHill
Level 2 ●●
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in XM Directory
Respondent opted out but is still receiving responses

One of our panelists called in really angry claiming that he had opted out using the opt out link, but a week later got another one of our emails. I can see that he indeed opted out of the mailing list I sent from. How is he still getting emails?

3286
Dax
Qualtrics Employee
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in XM Directory
Why didn't my full distribution send?

I distributed my survey in Research Core and only half of the emails sent out to the people that are in my mailing list. It doesn't say any of them are bounced. Why did it not send to the full list?

1525
Barnaby
Qualtrics Employee
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in XM Directory
Forgot to use a contact list trigger - what can I do now?

I forgot to set up a contact list trigger from my survey, and now I don’t want to have to manually pull in that information from the survey I have already collected. Is there a way for me to do it more easily with Target Audience?

121
JasonHill
Level 2 ●●
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in XM Directory
I accidentally added my contacts to the directory instead of a mailing list. What do I do now?

I accidentally added my contacts to the directory instead of a mailing list. What do I do now?

131
KatC
Level 2 ●●
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in XM Directory
How do I move a mailing list to a folder?

How do I move a mailing list to a folder?

181
KatC
Level 2 ●●
KatC
Level 2 ●●
KatCLevel 2 ●●
asked in XM Directory
What is the time zone default in TA? Is there a way to confirm it?

When I schedule my distributions, I see a "current time" listed as my current time zone time (EST). I then schedule my distributions based on that time. However, I've found that the surveys actually distribute in CST. So for example, if I want a survey to launch at 3pm EST I need to schedule it for 2pm. Is there a way to confirm which time zone the emails will distribute? I always wonder if it's a bug and I'm uncertain when actually setting up the distribution.

985
KatC
Level 2 ●●

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